Appeals of citizens, including individual entrepreneurs, and legal entities | БГАА

Appeals of citizens, including individual entrepreneurs, and legal entities


Work on consideration of appeals of citizens, including individual entrepreneurs, and legal entities in the Academy is organized in accordance with: 

The Constitution of the Republic of Belarus of 1994 (with amendments and additions adopted at the Republican referendums 24.11.1996, 17.10.2004 (Decision No. 1 of 17.11.2004);

The law of the Republic of Belarus of 18.07.2011 No. 300-Z "on appeals of citizens and legal entities "(as amended by the Law of 15.07.2015 No. 306-Z);

Directive of the President of the Republic of Belarus of 27.12.2006 № 2 "On debureaucratization of the state machinery and improving the quality of life of the population" (as amended by the Decree of the President of the Republic of Belarus from 23.03.2015 No. 135);

The Council of Ministers of the Republic of Belarus on 10.07.2015 № 584 "On approval of action plan for implementation of the Directive of the President of the Republic of Belarus of 27.12.2006 № 2 "On debureaucratization of the state machinery and improving the quality of life of the population»;

Decree of the President of the Republic of Belarus of 15.10.2007 No. 498 "on additional measures to work with appeals of citizens and legal entities "(as amended by Decree of the President of the Republic of Belarus of 25.12.2014 No. 615);

The Council of Ministers of the Republic of Belarus dated 16.03.2005 № 285 "About some questions of the organization of the Book comments and suggestions and modification and additions in some resolutions of Council of Ministers of the Republic of Belarus" (in edition of the resolution of the Council of Ministers from 24.07.2014 No. 725);

Resolution of the Council of Ministers of the Republic of Belarus of 30.12.2011 No. 1786 " on approval of the Regulations on the procedure of record-keeping on appeals of citizens and legal entities in state bodies, other organizations, individual entrepreneurs "(as amended by the resolution of the Council of Ministers of 07.10.2015 No. 836);

Resolution of the Council of Ministers of the Republic of Belarus dated 23.07.2012 No. 667 "on some issues of organization of work with appeals of citizens and legal entities "(as amended by the resolution of the Council of Ministers dated 02.09.2015 No. 739);

Resolution of the Ministry of justice of the Republic of Belarus of 19.01.2009 No. 4 " on approval of the instruction on record-keeping in state bodies, other organizations (as amended by the resolution of the Ministry of justice of 24.10.2011 No. 235, 27.01.2012 No. 18, 15.01.2013 No. 9, 10.12.2014 No. 240, 30.12.2015 No. 225);

Resolution of the Council of Ministers of the Republic of Belarus of 07.09.2004 No. 1111 "on approval of the rules for the provision of public postal services" (as amended by the resolution of the Council of Ministers of 16.03.2005 No. 285, 03.10.2006 No. 1297, 13.12.2007 No. 1737, 23.12.2008 No. 2010, 02.01.2009 No. 1, 19.05.2009 No. 646, 20.08.2010 No. 1214, 18.10.2012 No. 947, 04.10.2013 No. 884, 17.06.2014 No. 588, 31.12.2014 No. 1288).

The written appeal shall be in the Belarusian or Russian language.

Written appeals of citizens should contain:

name and (or) address of the organization or position of the person to whom the appeal is sent;

surname, own name, patronymic (if any) or initials of the citizen; address of his place of residence (place of stay);

statement of the essence of the appeal;

personal signature of the citizen (citizens).

Written appeals of legal entities should contain: 

name and (or) address of the organization or position of the person to whom the appeal is sent;

full name of the legal entity and its location;

statement of the essence of the appeal;

surname, own name, patronymic (if any) or initials of the head or the person authorized in accordance with the established procedure to sign the address;

personal signature of the head or the person authorized in accordance with the established procedure to sign the address, certified by the seal of the legal entity.

The applications of applicants acting as representatives of the applicants shall be accompanied by documents confirming their authority.

Appeals must be considered no later than 15 days, and appeals requiring additional study and verification-no later than one month, unless another period is established by legislative acts.

In the case if the decisions are set out in the appeals issues required certain acts (works, services), receipt of information from foreign countries in a period exceeding one month, the applicants no later than one month from the day following the day of receipt of complaints, receives written notification of the reasons for exceeding the monthly period and the timing of such actions (performance of works, rendering of services) or terms of consideration of appeals on the merits.

Applications are considered considered if all the questions set forth in them are considered, appropriate measures are taken to protect, ensure the implementation, restore the rights, freedoms and (or) legitimate interests of the applicants and written answers are sent to them.

Left without consideration on the merits of written appeals, which (on which):

the documents are not in Belarusian or Russian;

do not meet the requirements of paragraph 2-3 of article 12 of the Law of the Republic of Belarus "on appeals of citizens and legal entities»;

contain text that cannot be read;

contain obscene or offensive words or expressions;

the applications submitted by the applicants ' representatives are not accompanied by documents confirming their authority;

subject to review in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal-procedural legislation, legislation governing administrative procedure, law on administrative procedures,

appeals contain issues the solution of which is not within the competence of the Academy, including if the comments and (or) proposals made in the book of comments and proposals do not relate to the activities of the Academy;

missed without good reason deadline for filing a complaint;

the applicant filed a second appeal, including those made in the book of comments and suggestions, and it does not contain new circumstances,

relevant to the consideration of the appeal on the merits;

correspondence with the applicant on the questions stated in the address is stopped.