Electronic appeals of citizens, including individual entrepreneurs, and legal entities | БГАА

Electronic appeals of citizens, including individual entrepreneurs, and legal entities


You can send an electronic appeal to the Academy by placing an appeal in a special section "Electronic appeals" on the website.

In accordance with the Law of the Republic of Belarus of 18 July 2011 "on appeals of citizens and legal entities" electronic appeal is presented in Belarusian or Russian.

Electronic appeal of a citizen must necessarily contain:

name and (or) address of the organization or position of the person to whom the appeal is sent;

surname, own name, patronymic or initials of the citizen;

address of residence (place of stay) of the citizen;

statement of the essence of the appeal;

e-mail address of the citizen.

Electronic appeal of a legal entity must necessarily contain:

name and (or) address of the organization or position of the person to whom the appeal is sent;

full name of the legal entity;

location of the legal entity;

statement of the essence of the appeal;

surname, own name, patronymic of the person authorized to sign appeals;

e-mail address of the legal entity.

Left without consideration on the merits of electronic appeals, which (for which):

the documents are not in Belarusian or Russian;

do not comply with the requirements of paragraphs 2-3 of article 12 of the Law of the Republic of Belarus "on appeals of citizens and legal entities" (except for the requirement of a personal signature);

contain text that cannot be read;

contain obscene or offensive words or expressions;

the applications submitted by the applicants ' representatives are not accompanied by documents confirming their authority;

are subject to consideration according to the legislation on constitutional legal proceedings, civil, civil procedural, economic procedural, criminal procedural legislation, the legislation defining the order of administrative process, the legislation on administrative procedures, addresses are addresses of the worker to the employer or according to legislative acts other order of submission and consideration of such addresses is established;

appeals contain issues that are not within the competence of the Academy;

missed without good reason deadline for filing a complaint;

the applicant filed a second appeal and it does not contain new circumstances relevant to the consideration of the appeal on the merits;

correspondence with the applicant on the questions stated in the address is stopped.

Electronic appeals should be considered no later than 15 days, and those requiring additional study and verification-no later than 1 month.

Responses (notifications) to electronic applications shall be sent to the e-mail address of the applicants specified in the electronic application, except for the cases specified below. Written replies (written notifications) shall be given to electronic appeals in the following cases::

if the applicant in the electronic address asks to send the written answer or at the same time to send the written answer and the answer to his e mail address;

the e-mail address specified in the appeal, which for technical reasons could not deliver a response (notification).

Documents confirming their authority shall be attached to the electronic applications submitted by the applicants ' representatives. Also, applicants may attach documents on the results of the previous consideration of their application and other documents and (or) information necessary to address the issues set out in the applications to their electronic application. The specified documents and (or) data can be submitted in the form of the files attached to the electronic address. Acceptable formats of such files in accordance with the resolution of the Council of Ministers of the Republic of Belarus dated April 29, 2010  No. 645 " on certain issues of Internet sites of state bodies and organizations and invalidation of the resolution of the Council of Ministers of the Republic of Belarus of February 11, 2006.  No. 192" in electronic form and their graphic images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX), double format with markup (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint photography experts group (JPEG), joint photography group (JPG).

The applicant has the right to withdraw his electronic appeal before consideration of its merits by filing a written application or sending an application in electronic form in the same way as the electronic appeal was sent.

The response of the Academy to the appeal or the decision to leave the appeal without consideration on the merits may be appealed to the higher organization of the Ministry of transport and communications, located at Chicherina str., 21,220029, Minsk.

If the incoming electronic appeals of similar content from different applicants are mass (more than ten appeals), the answers to such appeals by the decision of the rector of the Academy may be posted on the official website of the Belarusian state Academy in the global computer network Internet without sending answers (notifications) to the applicants (paragraph 7 of article 25 of the Law of the Republic of Belarus "on appeals of citizens and legal entities").

Form of electronic treatment of citizens

Form of electronic appeal of legal entities, including individual entrepreneurs